Shipping & Returns Policy

At Abiss Designs, we want you to love your purchase. If for any reason you’re not fully satisfied, we’re here to help! Please read our Shipping and Returns Policy for more details.

Shipping

We offer worldwide shipping to most countries, and we aim to deliver your order quickly and safely. Here’s everything you need to know about our shipping process:

Processing Time

  • All orders are processed within 2-4 business days from the time of purchase.

  • Orders are processed Monday through Friday. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods

  • We use trusted carriers to ensure that your order is delivered securely. The carriers we work with include [Carrier Name 1], [Carrier Name 2], and [Carrier Name 3].

  • Delivery times vary depending on your location. Once your order has been dispatched, you will receive a tracking number.

Shipping Costs

  • Domestic UK orders: Free shipping for orders over £[X]. For orders under £[X], a flat shipping rate of £[X] applies.

  • International shipping: Shipping costs vary by location. You can view the exact shipping cost at checkout.

  • Any customs duties or taxes for international orders are the responsibility of the customer.

Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number. Use this to track your order on the carrier’s website.

Delivery Issues

  • Please ensure your shipping details are correct before completing your order. We cannot be responsible for any delays or lost packages due to incorrect or incomplete information.

  • If your order does not arrive within the estimated delivery window, please contact our customer service team, and we’ll assist you in resolving the issue.

Returns

We want you to be happy with your purchase, but if something’s not right, we offer an easy return process.

Return Window

  • Returns are accepted within 30 days of receiving your order. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

Eligibility for Return

  • To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging.

  • Sale items are non-refundable.

How to Return

  • Contact us via our Contact Us page or by email at [email address] to initiate the return process.

  • Please provide your order number and details about the item(s) you would like to return.

  • Once your return is approved, we’ll send you instructions on how to send the items back to us.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • We recommend using a trackable shipping service for your return to ensure we receive your items.

Refunds

  • Once your return is received and inspected, we will notify you by email that we’ve received your returned item(s).

  • If approved, a refund will be issued to your original payment method within 7-10 business days.

  • Please note that shipping costs are non-refundable.

Exchanges

  • If you wish to exchange an item for a different size or color, we recommend returning the item for a refund and placing a new order.

  • If you received a damaged or defective item, please contact us immediately for assistance with an exchange.

Need Help?

If you have any questions or concerns about shipping or returns, please don’t hesitate to contact us. We’re here to assist you!

📧 Email: info@abissdesigns.com
📍 Location: United Kingdom
📱 Instagram: @abiss_designs